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Patient Information

  • Complimentary Injury assessments

  • Sports Medicine consultations

  • Pre-Surgery consultations

  • Cancel/Reschedule appointments

  • Beginning new treatment

  • Ask your therapist a question

Why choose Walton Physical Therapy for your treatment? Read this helpful guide to learn the reasons why we are a different, better kind of physical therapy clinic.

From insurance information to what to wear to appointments. We have the answers for you.

New Patients

New Patients


Prior to your first visit, as a service to you, we contact your insurance provider and communicate your benefit coverage to you.  We like to schedule your appointments out in advance so that you can secure the times that are best for you.  


Please either:

  • Contact us @ (503) 639-2118 with your insurance card ID number, Group number and Customer Service number. 

  • Email us at a copy of both the front and back of your insurance card along with contact information and date of birth. 


We offer complimentary injury assessment and pre-surgery or sports medicine consultations.  To schedule, please give us a call at 503.639-2118 or send us an email at

Existing Patients

Existing Patients

First and foremost thank you for being our patient and trusting us with your care and recovery.

Do you need to start therapy for a new issue? 
No problem, we are happy to have you as a return patient.

Please give us a call at (503) 639-2118 or email us at and we'll walk you through what we need to get you set up.  


Do you need to reschedule? 

We'll be happy to do our best to reschedule your appointment for a time that is convenient for you.


Do you need to cancel? 

Please note our cancellation policy requires 12 hours of advance notice.


Do you have a question for your Physical Therapist?  

We're happy to help. Please email us with who your therapist is and your question, and we'll make sure that it gets to her/him. If it is during office hours, feel free to give us a call at (503) 639-2118 and we'll be happy to get a message to your PT.



We take most insurance at Walton PT, and most insurance companies cover physical therapy services, however, your portion of the cost can vary.  considerably.  We want you to know what your benefits are before you start treatment, and we will contact your insurance company on your behalf. Contact us at (503) 639-2118 or email us a copy/cell phone picture of both sides of the card to


Patient Forms

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  • What types of conditions does Walton PT rehab?

Walton Physical Therapy therapists treat all types of orthopedic injuries and surgeries. If there are any special circumstances or questions, please feel free to contact the team at the front desk.

  • Do you take my insurance?

Walton Physical Therapy participates in many health insurance networks to make our services as accessible and affordable as possible.  Below is a current list of insurance networks in which we participate.


Blue Cross Blue Shield (BCBS)


Pacific Source 




First Choice Health

Managed Health Care NW

Great West ​

United Health Care


Please note if your insurance is not listed above we encourage you to call the clinic and we will contact your insurance and inquire about your coverage.  We can also discuss various cash pay options as well.  

  • Do I need a doctor’s referral to see you?

In most cases NO.  For those patients with Medicare, Work Comp and patients seeking care after an auto accident are the exception.  


  • What should I bring to my first appointment?

Please bring your health insurance card, any physical therapy prescription from your referring physician and any recent X-Ray, MRI or other diagnostic studies that pertain to your injury. During the initial evaluation, your physical therapist will perform a full review of your history and assess any range of motion restrictions or muscle strength impairments apparent.


  • What should I expect at my therapy appointments?

Your first visit will include an initial evaluation and then a treatment. Depending on your needs, your treatment may consist of a variety of hands-on joint and soft tissue techniques, ultrasound, electronic stimulation, heat/cold therapy, exercise, resistance training, and stretching. Treatments are designed to increase motion and strength, reduce pain, restore function. Patients are often assigned an active exercise program at home or in the gym, and are educated in ways to speed recovery and prevent recurrence of the problem.

  • What should I wear to physical therapy appointments

It is best to wear clothing and shoes that are appropriate for exercise. The clothing should either expose the area (i.e. wear shorts if you are being seen for a knee problem) or be loose fitting to easily expose the area that is being treated. You may be asked to put on a gown depending on where your pain or problem is located.  You’ll have full access to Bay Club Portland while undergoing treatment, so locker rooms are available to change or shower before/after appointments.

  • What can I do as a patient to help assure the best possible outcome?

I physical therapy, your physical therapist acts much like the role of a coach.  He or she give you guidance, and you do the work.  To be most successful, you need to comply with your in-clinic therapy schedule; follow through on your home exercise programs, and communicate often and completely with your therapist regarding any problems or concerns you may experience.  We ask you to be open to suggestions regarding exercise, lifestyle changes and adjustments or modifications of your daily activities.

  • Can I choose to work with a specific physical therapist?

In certain instances, physicians or former patients may refer a patient to a specific therapist. In most cases, though, the administrative team at Walton Physical Therapy  pairs patients with a therapist based on the specific rehabilitation needs of the patient and scheduling availability.

  • Do you have shower and locker facilities at the clinic?

Yes.  Our clinic is located within Bay Club Portland and all patients have full use of the Bay Club Portland facilities during treatment, including access to the locker room and showers.  Towels, shampoo, soap, hair dryers, etc. are also provided.

  • How long do physical therapy treatment sessions last?

Physical therapy sessions generally last between an hour and an hour and a half.  The frequency and number of sessions will vary based on your needs.  A referring physician will often specify both frequency and the total number of visits when prescribing treatment, and your insurance may have set limits on treatment sessions.  We will develop a treatment plan to address your needs and integrate with your schedule.

  • Will physical therapy help me heal faster after surgery?

Yes.  Physical Therapy can help reduce swelling, increase active and passive range of motion and increase strength and endurance after surgery. Physical therapy increases the functioning of the involved muscles, bones and other soft tissues much more quickly and effectively than just staying at homes after surgery.

  • What do the various credentials mean?

    • PT - Licensed Physical Therapist

    • DPT - Doctorate of Physical Therapy

    • CSCS -  Certified Strength and Conditioning Specialist

    • ATC - Certified Athletic Trainer

  • Why should I choose Walton Physical Therapy?

Because we are a different, better kind of physical therapy clinic.  Read our guide on Why Choose Walton to learn more.


Take Insurance
What to bring
What to expect
Best Outcome
Specific PT
How long sessions
Help Heal after Surgery
Why choose WPT
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